Welcome to the DragonWave Customer Service RMA Online Entry Form

Prior to completing this form, please contact DragonWave Customer Support.

  1. Some issues may be resolved with a phone call or email.
  2. We are no longer accepting Out-of-Warranty requests for the following equipment:
      AirPair, Horizon Compact, Horizon DUO, Horizon Compact+ and Horizon Quantum
   Please contact our authorized repair partner, SWG Inc.or +1 (888) 490-3645.
   Please see SWG Inc. Repair Service for details on their available repair services.

Phone: +1 888 853-9991 OR +1 613 271-7010
E-Mail: OR

Once an equipment fault has been identified and DragonWave authorizes the
Return Material Authorization (RMA) request, an RMA number will be issued.

Please do not ship without an RMA number.
DragonWave Shipping Address and Instructions

	** Ensure the RMA Number (Ex. SC123456) is written on the outside of the enclosure/box and included as a reference on all shipment paperwork.                                                                                                 
	** Shipments to DragonWave are generally paid by the shipper.                        
	** Shipments from DragonWave are paid for by DragonWave.                             
     DragonWave RMA Office                                                                                   
     (RMA Number)                                                                                     
     362 Terry Fox Drive                                                                                     
     Ottawa, Ontario                                                                                     
     K2K 2P5                                                                                     
	Phone:	+1 (613) 599-9991 Ext. 3305																	
	Fax:		+1 (613) 592-6781																																		

Contact Information

** Contact name and phone number will be used in case of shipment problems.
** Please provide at least one Contact.
** International customers, please provide telephone country code.

Please Note:

If a valid ticket number is entered, notification will be merged with the ticket.
If no ticket number is entered a new ticket will be raised.
Ticket can be left Blank if Required.
Contact Name
Contact Phone Contact E-Mail
Secondary Contact Name Secondary Contact Phone
Secondary Contact E-Mail Save Contact Info

Company Information

Company name and EIN (US Only) are used for Customs and importation purposes.
CInternational customers, please provide telephone country code.
Company Name Company Phone
Company EIN Save Company Info

Financial Contact Information

This contact information will be used for any costs associated with the RMA.
If left blank the main Contact Information will be used.
Contact Name Contact Phone
Contact Email Save Contact Info

Shipping Address

Company Name Contact Name
Contact Phone Street Address
City State/Province
Country ZIP/Postal Code
Save Shipping Info
Part Number Serial Number Part Type Part Type Other In Service Time Fault Description
Part Number Serial Number Part Type Part Type Other In Service Time Fault Description