Welcome to the DragonWave Customer Service RMA Online Entry Form
Prior to completing this form, please contact DragonWave Customer Support.
1. Some issues may be resolved with a phone call or email.
2. We are no longer accepting Out-of-Warranty requests for the following equipment:
AirPair, Horizon Compact, Horizon DUO, Horizon Compact+ and Horizon Quantum
Please contact our authorized repair partner, SWG Inc.or +1 (888) 490-3645.
Please see SWG Inc. Repair Service for details on their available repair services.
Phone: +1 888 853-9991 OR +1 613 271-7010
E-Mail: email@example.com OR firstname.lastname@example.org
Once an equipment fault has been identified and DragonWave authorizes the
Return Material Authorization (RMA) request, an RMA number will be issued.
Please do not ship without an RMA number.
DragonWave Shipping Address and Instructions
** Ensure the RMA Number (Ex. SC123456) is written on the outside of the enclosure/box and included as a reference on all shipment paperwork. ** Shipments to DragonWave are generally paid by the shipper. ** Shipments from DragonWave are paid for by DragonWave. DragonWave RMA Office (RMA Number) DragonWave-X 362 Terry Fox Drive Ottawa, Ontario Canada K2K 2P5 Phone: +1 (613) 599-9991 Ext. 3305 Fax: +1 (613) 592-6781